Frequently Asked Questions
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General
What is PickFast?+
PickFast is a hyperlocal retail quick commerce platform delivering fresh groceries and everyday essentials.
Where is PickFast available?+
We are starting with local communities in Haridwar and expanding across India.
Orders
How do I place an order?+
Once launched, simply browse categories, add items to your cart and checkout.
Can I modify my order?+
You can modify or cancel your order before the store starts packing it.
Payments
Which payment methods are supported?+
Cash on Delivery, UPI, cards and popular wallets will be supported.
Are online payments secure?+
Yes, all online transactions are processed through PCI-DSS compliant gateways.
Delivery
Do you charge delivery fees?+
Eligible orders enjoy Zero Delivery Fee. There are also no surge or rain charges.
How fast is delivery?+
Most orders are delivered within 30 minutes depending on your location.
How do I track my order?+
Real-time order tracking will be available in the app.
Returns & Refunds
What if I receive a damaged product?+
Contact support within 24 hours and we'll arrange a replacement or refund.
How long do refunds take?+
Refunds are processed within 5–7 business days depending on your bank.
Partnership
How can my store partner with PickFast?+
Fill out the form on our Partner page and our team will reach out.